The on call function is a powerful feature within our eSolve solution that enables employees to indicate that they are willing to work jobs/shifts if the originally assigned employee becomes unavailable and needs to be replaced. This is similar to being on Stand By.
If an employee elects to go ‘On Call’ for a job, it is assumed that they have agreed to work if needed. Supervisors or managers can set the number of ‘on call’ slots to a maximum as employees could be paid a premium for being ‘on call’. The number of slots available for any job can be set against: job type, schedule, sub-group or individual job.
With the ‘On Call List’ employees can access available job slots within the system. These slots will only be visible if the employee qualifies to work the available shift, matching job type rules, constraints or any other data requirement. When an employee accesses the on call list all slots on offer are re-assessed against the employee in terms of the employee’s own availability, job type rules and schedule constraints to determine which slots to show to the employee.
When an employee accepts a Job slot, they can become unavailable for other shifts that they may normally qualify for and will no longer display on the on call board. Employees can view a listing of all slots they are currently on. They can also remove themselves from any slots and free up a seat on the on call list. Deadlines can be set in preferences so that employees can’t remove themselves from the on call list close to the job start time, for example 24 hours.
Using the intuitive ‘auto swap’ function, the system can automatically assign on call employees to jobs where there are gaps in any given shift or job once employees match all required criteria.
With eSolve’s on call list, managers can manually assign employees to jobs. The on call list will refresh regularly so that managers and employees can see a full record of activity. On call records will show, employees who took slots, dates of slots, if an employee became invalid for a slot, if an assignment was manual or by the system and more. Push notifications are used to update employees on status changes.
The on call list is a fantastic feature within the eSolve Smart Rostering solution. It saves time; matches skill set requirements but at the same time stays within the parameters of predefined rules unique to your organisation.