The retail sector is full of different departments and each one of them carries different responsibilities. To ensure the smooth business in any store it is necessary to assign people in the right department with the required skillsets.
Our Retail Rostering software helps you to analyse the skillsets of different employees and assigning them to a particular role. The Skills Mapping feature of this software ensures the right person is working in the right place.
Our team of experts understands the value of the skilled persons in a shift and hence derived a solution to make rosters more viable, easy to use and accurate. The Skill Matrix of the Skills Mapping matches the skill set of an employee and recognises which role would be perfect for them. This plays an important role while creating an ideal roster.
The Skills Mapping ensures availability of skilled person such as sales associates, accountants, customer representatives etc. in a specified shift. While creating a roster, It this tool fills up each departmental person with the required skill procuring proper functionality of the store.
The Skill Matrix of the Skills Mapping tool derives a list of skilled personnel and their skills. It also shows the information if any person is undergoing any new trainings. When the training of an employee is completed, it notifies the same to the respective store manager so that they offer more options and advancements that trained staff can take over.
If any additional training is required, the skill matrix informs the users about the same. This enables the employees to stay with the new trends and upgrade their knowledge and skills with the time. This empowers the growth and development of the employees as well as the store.
Improves Recruitment
Skills Mapping gives us a list of skilled employees who are required for the given shift. This gives us an idea about the shift requisites and the employee required for any new work or shift. This helps in analysing the roles and duties in the recruiting process. It avoids overstaffing a shift and worthless investments.
Unplanned Event Management
In case of an unplanned sick leave of an employee, or any unplanned event, the skills mapping will derive a list of employees by matching the same skills as of employee with another employee. This preserves the shift responsibilities and avoid any negative impact on the store work.
Upgradation of Skills
With the Skill Matrix in place, employees would be able to upgrade themselves with any new skill. The managers can also improve the efficiency of employees by conducting new skill session and staying updated with time. Thus, the employees will be well aware of handling and managing things with the new updates.
Increasing potential
While analysing the staff skills, we come across some specialised persons such as customer service assistant with sales and technical knowledge. With this knowledge, the shift can be enhanced and productivity can be increased. Also, this helps us in analysing the abilities of the staff under the store hierarchy to accomplish any tasks.
Skills Mapping enhances the quality of service and efficiency by matching the criteria of the role with the employee’s skills. It examines the prerequisites of a shift and designs an optimal roster by assisting each shift with the skilled staff.