Skills mapping is an intuitive feature within eSolve. It analyses an employee’s skills and distributes tasks accordingly. This ensures the right person is allocated the right task.
The hospitality sector has a wide range of different sections and departments within each different business, these sections or departments will all require different training on different aspects of the industry. From welcoming guests to housekeeping, every task is different and needs precise skills to enhance efficiency. The Skill mapping collates the skill data of the employees and matches it with the list of tasks. Thus, any assigned task will guarantee the quality of work as it will be executed by a skilled person.
Our skill mapping feature enables you to accommodate all the requirements of the shift, with qualified staff to assist. It offers us a solution to create an optimal roster that focuses on availability as well as the experience whilst making the hospitality roster effective.
The matrix derives departmental needs and fulfils the necessity of setting up the shift with the essential staff members. This will assure the quality of service in every shift while saving time and maintaining the costs. In an unplanned event, this skill matrix will support you by providing the list of skilled persons available to work in the shift on short notice.
Key components of the Skill mapping
The hospitality schedule is 24/7 and needs attention in every aspect. The skills mapping tool helps with creating a schedule and assigning tasks. According to the functionality of each department for full availability of staff at all times.
The skill matrix stores the skill information of each employee. This also informs them about any ongoing pieces of training. When an employee completes the training, it notifies the supervisor about the achievement of the employee. This way the supervisors can add new training shifts and options to promote the employee by verifying the qualifications.
When any additional training is required for the staff, the skill matrix informs the employees that they need to partake the required training. This paves a way to upgrade the employee to enrich, enable new opportunities, and better customer service. This will facilitate the staff and increase staff morale, productivity, efficiency, and management significantly.
The Benefits of Skill Mapping
Evaluation of staff
With the help of the skill matrix, the hospitality staff members can be analysed based on qualification and experience. This could help in restructuring the employees and optimally using assistance. The task capabilities will increase with the proficient staff.
Identify trained employees
The Skill Mapping recognises capable employees through their qualifications and experience. This will optimise the employee’s potential and enhance overall growth and productivity.
Training and advance certifications
The skills and expertise of an employee can be achieved through various pieces of training and certifications. The employees can pursue perfection in their work by enhancing their proficiency level. The organisation can identity any required additional training to offer employees for handling and strengthening their capabilities.
Skills Mapping can help to identify the qualified persons if there is an emergency or event which requires any additional support. The managers or supervisors can easily fill up the requirement by proficient employees without comprising on the quality of work. This will also prevent hiring staff from a third-party agency.
Skill mapping is an innovative solution which helps the hospitality business in many ways. While facilitating the shift requirements, it empowers the employees as well as the organisation to improvise on quality. It promotes the capabilities of employees while improvising profit with ideal customer care.