Skills Mapping
Skills mapping is an intuitive feature within eSolve. It analyses an employee’s skills and distributes complex tasks accordingly. This ensures the right person is allocated the appropriate task..
The hospitality sector is full of different skilled employees. From welcoming guests to housekeeping, every task is different and needs precise skills to enhance efficiency. The Skill mapping collates the skill data of the employees and matches it with the list of tasks. Thus, any assigned task will guarantee the quality of work as it will be executed by a skilled person.
Our skill mapping feature enables to accommodate all the requisites of the shift, with qualified staff to assist. It offers us a solution to create an optimal roster that focuses on availability as well as the experience whilst making the hospitality roster effective. The Skill Matrix calculates the skill set and matches it with the eligible person.
The matrix derives departmental needs and fulfils the necessity of setting up the shift with the essential staff members. This will assure the quality of service in every shift while saving time and maintaining the costs. In an unplanned event, this skill matrix will support us by providing the list of skilled persons available to work in the shift.
Key components of the Skill mapping
The hospitality schedule is a 24*7 work and needs attention to every peculiar detail. The skills mapping tool helps to create a schedule and assigns tasks. According to the functionality of each department for full availability of staff at all times.
The skill matrix stores the skill information of each employee. This also inform them about any ongoing pieces of training. When an employee completes the training, it notifies the supervisor about the achievement of the employee. This way the supervisors can pitch in new training and options to promote the employee by verifying the qualifications.
When any additional training is required for the staff, the skill matrix informs the employees to accomplish the required training. This paves a way to upgrade the employee to enrich, enable new opportunities, and better customer service. This will facilitate the staff and increase staff morale, productivity, efficiency, and management significantly.
The Benefits of Skill Mapping
Evaluation of staff
With the help of the skill matrix, the hospitality staff members can be analysed on the basis of qualification and experience. This could help in restructuring the employees and optimally using assistance. The task capabilities will increase with the proficient staff.
Identify trained employees
The Skill Mapping recognizes the capable employees through their qualifications and experience. For example, if an employee knows how to make cocktails or assisted in cooking, they might know the basics and could help out on a larger scale. This will optimize the employee’s potential and enhance the overall growth and productivity.
Training and advance certifications
The skills and expertise of an employee can be achieved through various trainings and certifications. The employees can pursue perfection in their work by enhance their proficiency level. The organisation can identity any required additional trainings to offer employees for handling and strengthening their capabilities.
Streamlined Workforce
Skills Mapping can help to identify the qualified person if there is an emergency case or event which requires any additional support. The managers or supervisors can easily fill up the requirement by proficient employees without comprising on the quality of work. This will also prevent hiring staff from a third-party agency.
Skill mapping is an innovative solution which helps the hospitality business in many ways. While facilitating the shift requirements, it empowers the employees as well as the organisation to improvise on quality. It promotes the capabilities of employees while improvising profit with ideal customer care.