The On Call feature is an integral part of eSolve. It facilitates employees to be replaced with another qualified employee. It establishes a reliable and efficient workforce while maintaining a high level of productivity and good customer service..
Sectors such as Hospitality can have complicated rosters due to the nature of different shifts, with rules and constraints being different for each shift. To deal with such scenarios, the On-Call feature allows other employees to take up the available tasks presented on the system if needed. An employee must qualify for the shift in order for it to be presented to them on the system, meaning they need to have the right training and be allowed to work this shift in accordance to the hotel’s rules and regulations. The supervisor or manager is responsible for the On-Call Slots so that they fulfil the essential shift requirements.
It allows employees to work extra hours in a certain job/ task or shift. The On-Call list is activated when an employee is unavailable for a particular shift. On-Call employees make themselves available for a job or task substitution if a designated employee becomes unavailable.
eSolve checks all predetermined rules and matches employees from the on-call list to any gaps that may appear in the shift.
Any employees ‘On Call’ can view the current shift and accepted offers. They can access the slots which match their skill set. After acceptance, they become unavailable for any other slots or shifts. They will be no longer be displayed on the qualified list, which is updated regularly. To promote transparency, the activity records are shared with the respective supervisors.
The On-Call feature allows the employees to control their availability. They can remove themselves from a certain slot or list if they wish to. An additional deadline preference system is introduced which the employees cannot exclude themselves when they are close to the job start time. This time frame can be predetermined by a supervisor.
The On-Call feature has an automated function called “auto swap”. This assists the employee by intuitively assigning to the required job. It analyses the job description and skill set required while matching the prerequisites. The Supervisors can also manually assign the job to the qualified On-Call List Members.
Recording and Tracking
The On-Call system tracks and records each shift or job of the On-Call staff members. It tracks slot related activities such as removal of or the dates of slots. Employee status is changed when they are manually or systematically assigned and become invalid for the given slot.
Alert notifications
The supervisors are notified when an employee removes themselves from a particular slot. The notification is also sent out in case of any modifications in the status of an On-Call member such as available or invalid.
Deadline limit preference
When an employee accepts a job, a deadline preference is added to that job. This preference will disable the removal option when it is near to the job start such as 24 hours. So, before 24 hours from the job time, the removal option will be halted.
Budget-friendly
The On-Call Feature allows on-demand staffing. Resources can be optimised fully and the organisations own staff can be used to fill schedule slots instead of opting for outsourcing agency staff. This enables work budgets to be adhered to.
The On-Call feature can maximise productivity and efficiency. It optimises your staff and resources while maintaining good service. It guarantees that unavailability will not affect any work or prerequisites.