The on-call function is a powerful feature especially within the Healthcare sector that enables staff to indicate that they are available to work jobs/shifts if the originally assigned employee becomes unavailable and needs to be replaced. This is very similar to being on Stand By.
The On-call feature is an efficient, reliable and customised function that allows another person to take up the job when the assigned one is unavailable. It is a valuable asset to the healthcare system.
With the On-call List, the employees can access the available tasks represented in the system. The medical supervisors can set the on-call slots, as the staff member would be paid premium to be on the on-call. The slots can be suggested by analysing job type, schedule, sub-group or individual job.
This feature enables the employees that are willing to work a certain job/shift in replacement for the task or shift. This is identical to be on standby when the allocated employee is unable to make the shift or task. Being on call suggests that they agreed to work if any such need is incurred.
The qualifications of the on-call staff member will be the same as the assigned one and the responsibility to work the available shift, matching job type rules, constraints or any other data requirement should be fulfilled.
The on-call list employees are verified against the constraints such as availability, job type, and organisation rules and the schedule. Subsequently, they can access the slots which they can satisfy.
When the on-call employee accepts a shift or slot, they become unavailable for other slots or shifts. They will no longer be displayed on the list that generally they may qualify for. The staff member can view the currently working and accepted jobs.
They can also remove themselves from a slot or list. However, to efficiently use this feature we have added a deadline system preference which you can add so that they cannot remove themselves when they are close to the job start time like 24 hours.
Using the “auto swap” function, the automatic system intuitively assigns the job to the on-call employee to fill in the required gaps by matching all the prerequisites. The supervisors can manually assign the job to the qualified on-call list members. The activity records can be shared with the supervisors as the list is updated on a regular basis.
On Call Records:
On-Call Records tracks the activity of the On-Call list members. It shows the members who took slots, removed them, dates of the slot. The status for an employee is also visible such If an employee becomes invalid for a slot, manually assignment or system assigned.
Push notifications:
The push notifications are enabled when a member remove themselves from a particular slot. They are also used to notify the supervisors about the modification in the status of an on-call member.
Set Deadline preferences:
The deadline preferences are added when the employee accepts the job. This disables the remove option from the accepted call list job when it is close to the job start time. This prevents no show events and impact work.
Cost-effective:
The On-Call feature is beneficial when we need more staff. This avoids the expense of hiring staff from an agency and reduces expenses.
The on-call list is an amazing feature within the eSolve Smart Rostering solution. It saves time; efforts and matches skill set requirements while maintaining prerequisites of the organisation.