eSolve’s on-call function is a powerful feature especially within the Healthcare sector that enables staff to indicate that they are available to work jobs/shifts if the originally assigned employee becomes unavailable and needs to be replaced. This is very similar to being on Stand By.
The On-call featurewithin eSolve is an efficient, reliable and customised function that allows another member of staff to take up the job when the assigned person is unavailable.
With the On-call List, the employees can access the available tasks represented in the system. The medical supervisors can set the on-call slots The slots can be suggested by analysing job type, schedule, sub-group or individual job.
On-call enables employees to work shifts that become available due to absenteeism or vacant shift slots. This is identical to being on standby when the allocated employee is unable to make the shift or task. Being on call is an agreement to work if any such need should arise.
To qualify for a vacant shift slot, the on-call staff member will still need to meet the requirements of the shift, matching job type rules, constraints or any other data requirement that should be fulfilled.
On-call list employees are verified against the constraints such as availability, job type, organisation rules and the schedule. Subsequently, they can access the slots they can fullfil.
When an on-call employee accepts a shift or slot, they become unavailable for other slots or shifts. They will no longer be displayed on the list that they may qualify for. The staff member can view the currently working and accepted jobs.
They can also remove themselves from a slot or list. However, to efficiently use this feature we have added a deadline system preference so that employees cannot remove themselves when they are close to the job start time for example, within 24 hours.
Using the “auto swap” function, the eSolve intuitively assigns the job to the on-call employee to fill the required gaps by matching all the prerequisites. The supervisors can manually assign the job to the qualified on-call list members. The activity records can be shared with the supervisors as the list is updated on a regular basis.
On Call Records:
On-Call Records track the activity of the On-Call list members. It shows the members who took slots, removed them and the dates of each slot. The status for an employee is also visible If an employee becomes invalid for a slot, manually assignment or system assigned.
Push notifications:
The push notifications are enabled when a member remove themselves from a particular slot. They are also used to notify the supervisors about the change in the status of an on-call member.
Set Deadline preferences:
The deadline preferences are added when the employee accepts the job. This disables the remove option from the accepted call list job when it is close to the job start time. This prevents no show events.
Cost-effective:
The On-Call feature is beneficial when more staff are needed to fulfill a shift. This avoids the expense of hiring staff from an agency if not required.
The on-call list is an amazing feature within the eSolve Smart Rostering solution. It saves time and matches skill set requirements while maintaining the prerequisites of each department.