Scheduling hotel employees across multiple locations is often a hassle for management. Roster scheduling software designed specifically for the hospitality industry helps to resolve lingering conflicts.
Just the number of employees, locations and accommodating round-the-clock availability for hotel guests can be overwhelming. Scheduling managers must keep track of call outs and open shifts while ensuring coverage to keep hotels running smoothly.
An organised scheduling process helps to ease the difficulty of managing these factors. Scheduling software moves handwritten requests to an online system that is visible across multiple locations.
eSolve Software Eases Hotel Employee Scheduling Conflicts
Many digital workforce management solutions such as eSolve are on the market. Each one comes with features to easily solve the frustrations and hassles inherently involved with multi-location employee scheduling.
The hospitality industry is no different. All too often, managers encounter problems with covering different shifts. They must balance the needs of arriving and departing guests with employee availability. Employee scheduling software for hospitality staff comes with features such as:
- Schedule overlaps
- Notifications of scheduling conflicts before they occur
- Shift views for multiple locations
- Employee availability
- Time off requests
Digital solutions allow managers to view the schedules for multiple locations separately or together. Such thorough information arms managers with what they need to avoid possible conflicts before they happen.
This faster, effective software solution provides processes to create, update and access schedules digitally. Additionally, management teams across locations and departments stay connected in multiple time zones.
Gain Full Visibility into Employee Activities
One challenge with having multiple hotel locations is staying on top of what employees do throughout the day. Most employee scheduling software systems give managers full visibility into who is currently working.
In addition, digital employee scheduling solutions display who arrives late to work. Managers also know who is scheduled to arrive at a certain time. These details are visible to managers without their physical presence at the location.
This is especially useful for hospitality companies with several locations throughout the UK and/or the world. Some software solutions allow managers to customize modules according to positions, roles and daily activities.
Using specific format options makes the daunting task of scheduling hotel staff a little easier. Not only can this improve the necessary process of scheduling shifts, but it also addresses staffing challenges.
By nature, there is high employee turnover in the hotel industry. Couple this with a very demanding clientele and it is clear that the margin for scheduling errors is very thin. A hospitality staff scheduling system helps to improve everybody’s experience.
Eliminate the Pressure of Scheduling Hospitality Staff
Managers in the hotel and hospitality industry are tasked with multiple high-level executive duties. They are usually responsible for overseeing daily operations, implementing marketing campaigns and monitoring expenses.
Added to their responsibilities in running a successful hotel chain is staff scheduling. Managers must schedule staff for numerous positions such as:
- Front desk clerk
No matter how long they have worked in the industry, every manager knows that keeping guests happy is the key to being successful. However, they will have less time to focus on pleasing guests if the majority of their time is spent in the back office juggling employee schedules.
Trying to place the right people with the right skills in the right job can become frustrating. In many cases, they must also match skill levels with shift availability and preferences.
Hotel staff scheduling software gives employees an opportunity to participate in planning their own schedules. The fact that this can be done simultaneously across multiple locations increases efficiency.
Seamless Integration for Use at Multiple Locations
Powerful online staff scheduling applications like eSolve helps with the demands of managing a hotel workforce. Many tools integrate with existing systems to minimise interruption to the business during implementation.
Managers get seamless access to attendance and management reports along with scheduling employees. Available in most hotel scheduling systems are features such as:
- Adding or removing employee information
- Skillset match
- Shift swaps
- Schedule changes
- Access and view schedules 24/7
- Monitor and control labour costs at multiple locations
- Automatic notifications of new schedules
- Track and update government employment requirements
Benefits of Using One Scheduling Software System
Managing employee schedules across multiple hotel locations require lots of effort. Finding a centralised scheduling system offers many benefits to ensure this is done as smoothly as possible.
The benefits are endless for the beleaguered manager who must keep track of hundreds or thousands of employees. One benefit that can relieve job stress is an improvement in staff retention.
Employees want to feel that their opinion matters. A quick way to engage them is by scheduling shifts around their individual preferences. Giving employees input on when they want to work also reduces the number of unauthorized absences.
Scheduling software offers a centralised platform for open communication. Typically, managers can also reduce or eliminate overtime costs when one employee has to cover a last-minute shift change. Also, managers can track each employee’s time to catch excessive work hours.
A particularly great benefit of multi-location employee scheduling software is each hotel operates the same. There is no guessing about what is the proper process. All locations operate the same way, which makes it easy to replicate processes at a new hotel.
Keep Locations Adequately Staffed
Hotel staff scheduling software provides a complete solution for the hospitality industry. Managers can use one system to create and approve shifts, open new shifts, and communicate with employees.
The ebb and flow of travel and events require the ability to prepare for seasonal changes. With a solid scheduling application, managers have an easier way to adequately staff each location. This ensures employees are prepared to serve hotel guests.
Real-time oversight optimizes shift scheduling during peak times based on forecasted occupancy. Managers have everything at their fingertips to reduce errors that could lead to losing money and hotel guests.