The managerial position is often a stressful one for most people, with some having it rougher than others. On a given day, they may have to deal with disgruntled employees, problematic clients and unexpected market trends. While some of these issues are unavoidable – such a client who woke up on the wrong side of the bed. Other issues are usually caused by managerial mistakes that could be avoided.
Such mistakes take up valuable time, money and customers, and are often the difference between a profitable and declining business.
A strong strategic leader will take measures to steer clear of some known blunders that inhibit effective leadership. First, you need to know your enemy. Below are 5 common mistakes leaders make that end up making the workplace a difficult environment to manage:
Some Common Mistakes Managers Should Avoid
1. Updating your Schedule Manually
In this digital age, the automation of most systems means customers are accustomed to quick, fluid attendance without waiting times. With a manual system, an unexpected event could throw everything into turmoil. These events could cost your organisation in terms of time, money and customers.
Take the case of a hotel manager using sticky notes, text messages and handwritten books to keep track of the hotel staff. If on one Friday night when the customers are at peak several waiters fail to show up. It could take the manager minutes to scramble through the records and find an appropriate replacement. By this time, the hotel will have suffered losses and ultimately the revenues will be affected.
A one-fits-all solution for such problems is automating your scheduling. An automatic system will have a live record of everyone, making it easy to handle crises.
You can automate your schedule by:
- Making use of shift management software that is accessible to all members of staff. When your staff have on-demand access to the roster, they could update required changes without having to inconvenience you.
- Encouraging employees to swap shifts with each other as convenient.Shift swapping software such as e-Solve’s employee trade board enable the transfer of shifts between employees qualified for the task. If a member of staff is unable to check-in, they could trade their position with other qualified employees and save you the hustle and time of having to manually look for a replacement.
2. Not Keeping your Employees Motivated
In an organisation, the pressure of running the business may make managers forget that the team members feel the heat too. Most employees are usually in for more than just the pay, and it is important for them to feel that their hard work is appreciated. Otherwise, they will be on the lookout for better opportunities and will desert you at the first chance.
To keep employees motivated, you should build a relationship with them and give them a chance to let you in on what they want. That way, you know how to acknowledge good work by rewarding it accordingly. Creating a feeling of inclusion bolsters the team spirit and will improve their productivity.
Making it easy for employees to trade shifts also goes a long way in keeping them motivated. In some instances, a member of staff could be dealing with a private issue that they would rather not disclose to anyone. A staff rota software that allows them to post their task without having to inconvenience anyone could just be the needed solution.
3. Over or Under-Staffing
Staffing is often a delicate task, with too many workers eating into the organisation’s revenue, and not enough staff leading to lower productivity. The rise and fall in demand makes it impossible for one to estimate the right amount of staff required. It is therefore up to successful leaders to find the optimal staffing that ensures the best results.
One way to achieve the right balance is by using an integrated reporting system that gives you real-time sales data to help you determine the level of activity. With this, you will be able to predict the activity of different periods and balance the staff accordingly.
The use of employee management software that allows you to make changes regardless of your location will enable you to solve staffing issues conveniently
4. Not Conducting Proper Employee Training
There is nothing more frustrating than a work environment where you are not sure what is required of you. Many businesses have had to change their way of operation to accommodate the current pandemic. As such, members of staff should be kept on the loop of any new changes.
According to research, a well-trained employee is not just more productive but more motivated and less likely to jump ship. If you don’t train your staff appropriately, you will be forced to micromanage them to ensure they are working correctly, which is as bad to their morale as it is for your productivity.
You can use videos to keep the employees constantly updated on new procedures and processes. By making it possible and easy employees to communicate any queries they have to the management, you will get to know which areas are lacking in training to take the necessary measures.
5. Poor Delegation of Tasks
Delegation blunders will impact customer satisfaction and directly hurt your sales. This is because customers like to feel that their needs are met in an organised environment.
To prevent costly mishaps, managers should make use of task management apps which automate the repetitive tasks of delegation. Such software will also keep you notified on any shortages so they can be taken care of before they affect business.
If any of the mistakes above are familiar to you, then you have some areas you can improve to make your organisation more productive. Take advantage of software such as E-Solve’s employee trade board software to help you reduce hectic repetitive tasks and to minimise the likelihood of costly errors.